Personalized Service
Unlimited possibility
Flexible Personalized Service, we will fulfil your request as much as we can. Minimal order quantity starts from 1pc.
Add Name/ Words
You can add names or words in the preset positions, and the number of words is not limited. If you need to put them in other positions or use other fonts, you can contact us.
Add Team Logo
If you need to add a team logo, it is recommended to provide AI files or high-resolution images, email to sportsoryhk@gmail.com. We will contact you as soon as possible to follow up.
Personalized Colour
Some styles provide the service of self-selection of colors. You can choose from the Colour Chart or provide Pantone. Self-assembled colors have unlimited possibilities.
Order Procedure
Read Before You Order
Choose our well-designed products, coupled with personalized services, become your exclusive sportswear
Choose a Style
We have a variety of designs and most of the customized products have personalized services.
Indicate the Word You Want
Write the words you want on the product page. *Fonts and positions will vary depending on individual designs. If there are no special requirements, the default design will prevail.
Production & Delivery
The production period of customized products is 15-20 days after the payment is confirmed. The order will be sent within 7 working days. If the order is confirmed on Saturday, Sunday, public holiday, or after 3 pm, it will count as the next working day.
HK DELIVERY
Single order over HK$500, enjoy free shipping. (HK only)
Guests must fill in the SF Express self-pickup point (point code) or business address in the address bar when making payment. If you want to ship directly to residential addresses or remote areas, guests must pay a surcharge to the delivery staff.
After the order is shipped, it will be delivered to the designated SF Express self-pickup station within one working day for the customer to pick up the order within 3 days.
After the express arrives at the SF store, there will be a mobile phone message to inform you to pick it up.
SF Express offers more than 120 self-pickup points, and guests can choose a self-pickup point or enter an address.
MACAU DELIVERY
Single order over HK$800, enjoy free shipping.
Guests must fill in the SF Express self-pickup point (point code) or business address in the address bar when making payment. If you want to ship directly to residential addresses or remote areas, guests must pay a surcharge to the delivery staff.
After the order is shipped, it will be delivered to the designated SF Express self-pickup station within one working day for the customer to pick up the order within 3 days.
After the express arrives at the SF store, there will be a mobile phone message to inform you to pick it up.
TAIWAN DELIVERY
Single order over HK$1000, enjoy free shipping.
3-6 working days.
WORLD WIDE DELIVERY
Single order over HK$1600, enjoy free shipping.
7-14 working days.
About SPORTSORY
The Story of our Brand Name
Welcome to visit our website! Sportsory is a Hong Kong brand founded by fitness coaches and sports enthusiasts. We provide professional running singlets, trail running shirts, cycling jersey, tri suit, and other casual sports shirts. After years of "user" experience, we understand the importance of high-quality sportswear to athletes and hope that our customers can exercise in the best conditions.
"To Achieve Victory, with Sports" is our brand motto.
It is hoped that through sports, what we get is not just winning or losing, but a healthy body and mind, leading us to success and genuine victory.
Returns and Refunds
How It Works
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Each item will be sent after strict inspection. Generally, personal circumstances (such as not fit, dislike style, etc.) will not be returned.
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Customers are also responsible for referring to the product size and other details before purchasing products.
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If the goods are found to be seriously damaged, please contact our shop immediately.
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Factors such as shooting light, camera or computer display may cause chromatic aberration. A slight difference between the actual object and the photo is normal.
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The size table is only an estimate based on the paper sample and is for general reference only. Since custom-made clothes are hand-sewn and knitted fabrics are flexible, the size of the clothes cannot be guaranteed to be as accurate as the size table. As long as the size is within the deviation range (+/- 1.5cm), the clothes still meet the quality standards.
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There is no return or exchange of special offers.
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The return and exchange of the goods must be notified via facebook inbox or email sportsory@3arch15.com within 7 days from receipt, and provide your name, order number, product name, reason for return, and photo of the problem product (if applicable) by email Provide the mailing number or document after confirming the return.
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Goods must not be used, damaged, washed, and returned with all labels, accessories and original packaging.
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Return and exchange of items that do not meet the above conditions will not be accepted, and all mailing procedures and risks must be borne by the buyer.
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The returned product has been checked by our company. If the size exceeds the deviation range, the pattern is wrong, or is broken, the company is willing to make a new product of the same item and bear the postage. It will take 10-15 days.
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Our shop reserves the final right of decision on returns and exchanges.
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Refunds are only applicable to "out of stock after ordering" or "late delivery" (20 days have passed after confirming the order) or other special circumstances.
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In the event of a refund, we will refund by Paypal, and Paypal will charge a 4.7% handling fee, which must be borne by the customer.
Version: Auguest 2020
